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Handling a customer’s complaint can be a tough job. Today, you’ll learn how to deal with an angry customer. In today’s dialogue, a customer service rep is on the phone with any agitated customer. She orders a dress online and still hasn’t received it. At the end, the customer service rep solves the situation and gives the customer a gift card for all the trouble.

Maturity: General
Native: English, Target: English (American)
Hosts: Cynthia, John

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