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By Tag > customer_service

17 lessons available

Ordering Tex-Mex

Craving some spicy food? In today’s lesson, you’ll learn to order Mexican food at a restaurant. Enjoy the lesson and don’t get too hungry....

Host: Cynthia

Published: March 15, 2016

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Buying Sports Wear

At the start of a new year, many people decide to start exercising more. But you can’t exercise without the right clothes! So, in today’s lesson, we’re buying some new sportswear....

Host: Spencer, Adam

Published: February 02, 2016

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Fine Dining

Calling all foodie! Today’s lesson will take you to a Michelin-starred restaurant. Bon appetit!...

Host: Spencer, Adam

Published: January 28, 2016

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Returning Christmas Gifts

Every year for Christmas we all get gifts that we just don’t like, or that we just can’t use. In today’s lesson, we’ll talk about how to return them to the store....

Host: Chris, Spencer

Published: January 07, 2016

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Buying a Watch

Even though these days we all have clocks on our phones, there is something special about being able to carry the time on your wrist. We’ll take a look at this stylish accessory in today’s lesson....

Host: Spencer, Adam

Published: November 17, 2015

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Credit Card Declined

You try to use your credit card, but the shop assistant says that there is a problem. Learn about one of life’s more embarrassing moments in today’s lesson....

Host: Jenny, Adam

Published: November 10, 2015

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Changing a Flight

In life, things happen and plans change. In today’s lesson, we’ll talk about changing your travel plans....

Host: Jenny, Adam

Published: October 20, 2015

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To Tip or Not to Tip?

It is one of society’s unwritten rules: leaving a tip after receiving service. In this lesson we’ll discuss some tipping habits in America....

Host: Chris, Adam
Grammar: Percent

Published: October 13, 2015

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Morning Coffee

Do you start your morning with a coffee? Do you prefer black or a latte? Maybe with soya milk and a muffin? Listen in as we take you to a coffee shop in today's lesson. ...

Host: Chris, Adam
Grammar: Instead

Published: July 14, 2015

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Confirming an Order

There are a million things that could go wrong when you place an order.  In today’s lesson, we’ll take a look at some ways to make sure that your order is just how you want it....

Host: Spencer, Adam

Published: June 18, 2015

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Product Demo Part II

In a previous lesson Product Demo Part I, we learned how to give a product demo and talk about key features and functions of a product. Today, we'll get into pricing. How do you balance the demands of a potential client while maintaining your own interest?...

Host: Chris, Adam
Grammar: Verbing_Nouns

Published: May 05, 2015

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Product Demo Part I

Today we’ve got part 1 of a two-part lesson on doing product demos.  Listen in as a salesman gives a demonstration of the key features and functions of his product....

Host: Chris, Adam
Grammar: go

Published: April 30, 2015

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Buying Cheese

Cheese is much more than what you find on a McDonald’s cheeseburger. Find out how to talk about different types of cheeses in today’s lesson....

Grammar: much
Host: Chris, Adam

Published: February 27, 2015

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Ordering Beer

Yes, you can always say “give me a beer”. But especially these days in the United States, there are lots of different types of beers out there. Which will you order? And did you bring your card?...

Host: Jenny, Chris
Function: Ordering a beer

Published: December 10, 2014

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Using Frequent Flier Miles

You've been traveling a lot and now have lots of Frequent Flier Miles. Now to use them. But how? And what will you get?...

Host: Jenny, Chris
Grammar: to_seem

Published: October 15, 2014

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Returns and Refunds

Bought something online but having problems with it? Learn how to talk to a customer support rep to get your problem solved in today’s lesson....

Host: Jenny, Chris

Published: September 08, 2014

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Returning a Product

Sometimes things break or get damaged. Whether it's from poor manufacturing, poor quality of materials or your dog thinking the new phone is a bone, we will show you how to try and get your money back! In today's lesson, we look at how to return a product.  ...

Grammar: fine!

Published: March 25, 2013

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