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By Tag > customer

18 lessons available

Writing a follow up email

It's a pretty busy world that we all live in, and not everybody has time to read all of the emails that are sent their way. If you've sent a business email but haven't got a response, never fear! OpenLanguage's lesson on follow-up emails is here!...

Host: Spencer, Adam
Grammar: reach

Published: April 26, 2016

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Reviewing Numbers and Stats

Numbers, numbers and numbers! One of the most challenging parts of learning English. Learn how to talk about big numbers and talk about changes in numbers. ...

Host: Spencer, Adam
Grammar: big_numbers

Published: April 06, 2016

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Designing a New Sales Deck

The new year always brings an old expression:” Out with the old and in with the new”. In today’s lesson, we’ll look at a visionary who wants to bring his company up to date....

Host: Spencer, Adam

Published: February 18, 2016

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Understanding Customer Pain Points

There’s an old saying, “no pain no gain”. Customer pain points are what drives businesses, and what lead to big financial gains. We’ll talk about how to identify these pain points in today’s lesson....

Host: Spencer, Adam
Grammar: Quotes

Published: January 26, 2016

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Building Emotional Connections with Customers

Today we will learn some of the secrets of a successful advertising pitch from the master himself, Mad Men’s Don Draper....

Host: Chris, Adam
Grammar: literally

Published: November 12, 2015

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Planning a New Product Launch Part I

Maybe you have a great product for the market, but if you don’t have a great product launch, then people might never know just how great it is. We’ll take a look at this crucial part of marketing in today’s lesson....

Host: Chris, Adam

Published: October 08, 2015

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Just Browsing

Sometimes when you are shopping, you just want to have a look at something with no strings attached. Here’s a useful lesson about how to tell the staff that you really aren’t that interested in buying anything....

Host: Spencer, Adam

Published: August 25, 2015

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Quarterly Results Review Part 2

In Part II of our series on quarterly results review, we’ll be taking a closer look at revenue and explaining why certain area grew while others fell shot of expectations. ...

Host: Chris, Adam

Published: August 11, 2015

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Quarterly Results Review Part 1

The quarterly results are the report card of a business. In Part I of a two-part series, we’ll be taking a look at some of the important data that make up that report....

Host: Chris, Adam

Published: July 30, 2015

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Product Market Fit

Got an idea for a new company? Before you start hiring people and taking money, make sure your product is a good idea for your market. How? Check out this lesson....

Host: Chris, Adam
Grammar: to_get_at

Published: June 25, 2015

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Who's Paying

Even though paying the bill at a restaurant seems like a pretty simple thing to do, in reality it can be one of the more complicated parts of our daily lives.We’ll look at what makes it so difficult in today’s lesson....

Host: Spencer, Adam
Grammar: I_insist

Published: January 28, 2015

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Ordering Cocktails

What do you drink says a lot about who you are.Are you sweet like a Cosmopolitan, or are you bitter like an Old Fashioned? In today’s lesson, we’ll take a look at these famous cocktails as well as a few others....

Grammar: actually
Host: Jenny, Adam

Published: January 26, 2015

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Winning a Customer Back

Are you having trouble keeping your customers happy? In today’s lesson learn how to win back an unsatisfied customer!...

Host: Jenny, Chris

Published: July 02, 2014

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Big Data

How do businesses use big data technology to deliver better results? Listen in as a consultant explains this concept to an executive....

Host: Jason, Cynthia
Grammar: plural_nouns

Published: May 21, 2014

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Handling Customer Complaints

Handling a customer’s complaint can be a tough job. Today, you’ll learn how to deal with an angry customer. In today’s dialogue, a customer service rep is on the phone with any agitated customer. She orders a dress online and still hasn’t received it. At the end, the customer service rep solves the ...

Host: John, Cynthia

Published: September 18, 2013

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Making a Cold Call

When it comes to making cold calls, you are in charge! Successful cold callers are always in demand. They can always make things happen - for themselves and for other people. Today, we will learn words and phrases that will help you be successful with cold calling....

Host: John, Cynthia
Grammar: imperatives

Published: August 09, 2013

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Delegating Tasks at Work

Task delegation is one of the most important management skills. Good task delegation can save you time, as well as develop and motivate your employees. Today we look at different vocabulary and phrases that will help you put your delegation skills to work! ...

Host: John, Lisa

Published: June 14, 2013

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Market Research 1: Consumer Survey

It’s very important to get the appropriate, valuable information necessary before launching your next, new product. Marketing research is invaluable to get the insights you need to create and improve what you offer to your customers. This is exactly what market surveys are for! In today’s lesson, ch...

Host: John, Lisa
Grammar: Well-received

Published: May 31, 2013

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